Endoscopy Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust
They will have a focus on teamwork and be able to manage their own workload and priorities. They will be a clear and tactful communicator with the ability to develop strong working relationships with a wide range of people. They will have a mature attitude with good problem-solving abilities and a flexible, can-do approach.
An exciting opportunities have become available in the Endoscopy Department as Patient Access Coordinator . These roles are excellent opportunities for those looking to develop experience in waiting list management, inpatient pathways and booking endoscopy theatre lists and reception duties.
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing in depth knowledge and liaising closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Endoscopy is a fast-paced, complex department which delivers diagnostic and therapeutic day case procedures for patients. The department sees a high volume of patients per week and efficient coordination of the administrative team to book endoscopy appointments and manage waiting lists is essential.This includes tightly managing waiting times against the national six week standard for diagnostic procedures.
The post will require working Saturday and Sunday each Month per rota
Endoscopy is delivered by a diverse multidisciplinary team and good engagement with staff across nursing, medical and decontamination professional groups is required. The department also has a strong focus on continuous improvement and implementing improvement methodology throughout endoscopy.- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
For further information please see the attached job description and person specification for this role or for an informal discussion about the role please contact me via email:
This advert closes on Thursday 6 Feb 2025