Pathway coordinator and Medical Secretary

Job overview

To provide secretarial and administrative support to the department of Neuroradiology, Neuroradiology Consultants and junior doctors. To assist in the organisation of the Consultants’ workload. Arrange out patient appointments and admissions, liaising with other departments and communicating with patients regarding these arrangements

• Provide full secretarial support to Consultant Neuroradiologists for both NHS and private patients, managing their diary, word processing, and audio typing.
• Assist with research, lecturing, and clinical duties. Act autonomously in day-to-day secretarial tasks for the Neuroradiology department.
• Prioritise and manage workload effectively.
• Maintain accurate records, including logging referrals and updating patient details and medical records.
• Promptly Handle correspondence, calls, and emails from patients, relatives, staff, and external organisations with professionalism and confidentiality.
• Co-ordinate outpatient imaging appointments, admissions, and outpatient clinics and imaging clinics, ensuring proper documentation and patient records are available.
• Offer patients information on procedures in a supportive manner and ensure safety questionnaires are completed.
• Ensure bookings meet targets and manage waiting lists for outpatient clinics and admissions.
• Perform breach list validation when needed.
• Implement relevant policies and contribute suggestions for office improvements.
• Attend departmental meetings as required.
• Provide cover for absent team members when necessary.
• Understand and act within the legal framework regarding health records and relevant legislation.
• Identify personal development needs and pursue education and training as needed.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Person specification

Qualifications and Training

• • Good general education including GSCE in Maths or English and A levels (or equivalent)
• • RSA III (or equivalent experience)
• • Typing speed of 60 WPM minimum

Experience

• • Relevant secretarial experience some of which should have been spent as a medical secretary.
• • Experience of working within a hospital.
• • Experience in establishing / maintaining robust office systems
• • Audio typing

• • Experience of working with patients with complex needs
• • Experience of working with different professional groups

Skills

• • Ability to work unsupervised
• • Computer / word processing skills including use of email (ability to create directories, documents, mail merge, etc)
• • Excellent communication and interpersonal skills.
• • Excellent organisational skills
• • Ability to generate own routine correspondence.
• • Ability to prioritise and work to strict deadlines.
• • Willingness and ability to learn new IT skills and technology.
• • Ability to adapt to a changing environment.

• • Ability to use iCLIP and Electronic Patient record (ERP) or equivalent
• • Ability to use Excel / Power point / Access.

Knowledge

• • Knowledge of medical terminology.
• • Knowledge and experience of office management.
• • Knowledge of requirements of confidentiality and the Data protection Act.

• • Knowledge of NHS priorities.
• • Knowledge of NHS complaints Procedure

Other

• • Good time management
• • Self – motivated with the ability to adapt to shifting priorities.
• • To be able to work as part of a team.
• • Ability to show empathy to patients and colleagues
• • Willingness to train new members of staff