Customer Service Advisor - Property Management

• Annual Salary: £26k - £28k plus bonus
• Location: Crawley
• Job Type: Full-time Temp - Perm

Reed Crawley is working with an award-winning property company based in Crawley seeking a Customer Service Advisor to support their residents across a portfolio of apartments. This role offers the chance to influence the setup of processes and systems and be part of a new and dynamic team.

Day to Day of the role:

• Act as the main point of contact for residents with queries, concerns, maintenance requests, or complaints.
• Support on-site teams by ordering replacement parts and coordinating repairs with Technicians, Contractors, and Block Management Team.
• Deliver exceptional customer service to ensure residents have the best rental experience.
• Handle telephone and email enquiries, manage maintenance requests, and communicate progress to stakeholders.
• Oversee apartment check-out and check-in inventory reports, and schedule resident move-outs and move-ins.
• Communicate effectively with residents, manage central stock levels, and maintain an audit of on-site appliances and furniture.
• Respond to urgent requests out of hours as required and assist with ad hoc tasks within the property management team.

Required Skills & Qualifications:

• Friendly, highly organised, and thrives in a fast-paced environment.
• Passion for delivering excellent customer service and interacting with people.
• Natural problem solver with an eye for detail.
• Previous experience in property management, residential (PRS, BTR, or PBSA), hospitality, or customer service sectors is desirable.
• This role is temp - perm with an immediate start .

To apply for the Customer Service Advisor position, please submit your CV