[ref. c10223821] Care & Appointments Navigation Team Leader - NHS
NHS Jobs Bradford
Team Management: Provide daily support and troubleshooting for the Care & Appointments Navigation team. Conduct daily 8:00 AM huddles to share targets and updates. Monitor phone wait times and oversee office operations. Promote team well-being by encouraging breaks and resource use.
Handle low-level complaints and maintain confidentiality. Patient Support: Ensure excellent patient interaction on calls and at the desk. Act as the first contact point for patient complaints. Handle queries or provide cover for staff absences when needed.
Training & Development: Deliver and delegate training plans for new and existing employees to the Trainer Lead. Oversee completion of mandatory training across the team. Administrative Tasks: Prepare reports (e.g., phone system metrics, feedback). Manage overtime and timesheets. Administer patient feedback (e.g., via Survey Monkey). Maintain a presence at branch sites to complete admin tasks.
Handle low-level complaints and maintain confidentiality. Patient Support: Ensure excellent patient interaction on calls and at the desk. Act as the first contact point for patient complaints. Handle queries or provide cover for staff absences when needed.
Training & Development: Deliver and delegate training plans for new and existing employees to the Trainer Lead. Oversee completion of mandatory training across the team. Administrative Tasks: Prepare reports (e.g., phone system metrics, feedback). Manage overtime and timesheets. Administer patient feedback (e.g., via Survey Monkey). Maintain a presence at branch sites to complete admin tasks.
Quality & Operations: Attend quality meetings with relevant metrics and updates. For a complete overview of the key responsibilities, please refer to the attached job description.
wagamamaLeeds, 7 mi from Bradford
sous chef to join us on our continuous journey to nourish us all from bowl, to soul
the role |
as a senior sous chef you’ll be an inspirational leader, creating a positive environment for your team + guests. you will support in continuous coaching...
Leeds, 7 mi from Bradford
users and staff working at Hall Lane in Cookridge.
The role of Team Leader will include:
• Coordinating the delivery of care to a defined group of service users, ensuring that this care meets their identified needs, choices and preferences. This could...
FoundationWakefield, 11 mi from Bradford
Team Leader
Foundation
Wakefield
£29,538 – £32,882
Full Time
PERMANENT
Ref: INS1083289
Are you searching for your next opportunity to lead a team and make a difference? This could be the role for you!
Are you passionate about making a real...