Switchboard Operator | Mid and South Essex NHS Foundation Trust

We are looking for an enthusiastic and motivated Switchboard Operator to work within Broomfield hospital in Chelmsford.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You must have a flexible approach to working, be able to provide cover during periods of leave or sickness which regularly includes unsociable hours.

You must possess excellent communication skills and be able to work in a busy environment which includes handling emergency calls, bleep and alarm equipment.

You will be required to respond to an influx of telephone calls normally in coming. You will assist callers by answering the line and connecting the caller to the correct person or department.

• Be an active member of the switchboard/reception team and support the delivery of a highly effective, quality, and responsive service.
• Be a positive role model and actively promote the Trust’s values.
• Support the switchboard team leader to ensure that all services are available 24/7, patient focussed, and effective.
• Provide cover as appropriate during periods of absence of any member of the customer services team.
• Work accurately and methodically.
• Work in a team but use own initiative.
• Use IT/communications equipment.
• Be confident using the phone.
• Take day to day responsibility for the switchboard alarm systems.
• Adhere to Trust policies and procedures, e.g., Health and Safety at Work, Equal Opportunities etc.
• Attend statutory, essential, and mandatory training.
• Respect the confidentiality of all matters relating to their employment and other members of staff.
• Comply with the codes of professional conduct set out by the professional body of which registration is required for the post.
• Ensure you are familiar with the Risk Management Framework, follow policies, procedures, and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

This advert closes on Friday 27 Sep 2024