[ref. z76540702] Desktop Support Technician | The Shrewsbury and Telford Hospital NHS Trust
6 month secondment (internal) / Fixed Term Contract (external). Contract ending 31.03.2025.
An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 6 month secondment / fixed term contract, running until 31.03.2025.
The post holders will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams.
You will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation.
Undertake incident diagnostics to resolve any technical issues will be required along with supporting projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices and iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan.
You will also be required to participate in an out of hours on-call Desktop Support rota.
You will have demonstrable experience in:-- To provide a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
- To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
- To support a range of Windows operating systems including Windows 7 and 10.
- To support the deployment and day to day management diagnostics of Office365.
- Build and configuration of Desktop PC’s, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc.
- Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
- Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX.
- To support the install of new device across SaTH including the Desktop network patch as part of device installations.
- Ensure that the IT asset database record is kept up to date.
- Work within defined deadlines as part of a team and on an individual basis.
- Installation, repair and maintenance of IT equipment
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
The IT Department is currently undergoing many exciting and challenging projects at the Trust as part of our Digital Transformation agenda.
You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.
For full duties and responsibilities please refer to the attached document entitled Job Description.
This advert closes on Tuesday 5 Nov 2024