ICT Technician required for 35 hours per week, Home Based in the Northwest, Driver - Carlisle
Main Purpose
The post holder will support the testing, release, maintenance and improvement of ICT services within a region. They will also promote the principles of the ICT strategy within the region and ensure compliance to ICT policies and procedures.
Dimensions
No supervisory or budgetary responsibility.
Key Result Areas
People
To support staff across the region in their understanding, operation and use of technology
To talk colleagues and suppliers through a series of actions, either face to face or over the telephone to set up systems or resolve issues.
To be able to support the other regions in an ICT Technicians absence.
Quality
To provide excellent technical support services for the region,Ensuring all calls are logged and responded to in a professional timely manner.
Ensuring technical support is delivered within agreed service levels and timescales
Ensuring that technical support is available at all times
Resolving all 1st and 2nd line support issues.
Provide 1st line application support for AFG applications used in the regions.
To support the maintenance of the appropriate operating systems and related utility software.
To lead the technical refresh of equipment for the region ensuring that the AFG asset register is updated accordingly
To carry out the proper installation, configuration, testing, maintenance and troubleshooting of end user hardware, software and peripherals devices.
To ensure that all PCs, laptops, printers have the appropriate network connectivity.
To manage the telephony systems within the regions including handsets and mobile phones.
To ensure backup procedures and the associated testing of restore procedures are completed.
To set up and maintain access controls and permissions relating to passwords, user access, files.
To ensure that region acts within the AFG ICT policies and procedures.
Growth / Organisational Development
To analyse the use of technology across the region and make recommendations for improvements.
To support the bedding in of new application developments for the region leading training sessions, drop in sessions and awareness raising
To support the Infrastructure team leader with the implementation of key ICT strategic projects/rollouts.
To lead the ICT set up for new projects within the region.
To manage the set up and rollout of ICT equipment at services/T&R Centres/offices.
To research, test and evaluate new technologies.
To provide ICT training - hardware/software/systems and produce training documentation as and when required.