Neighbourhood Services Manager

About Our Client

This organisation is a notable entity in the not-for-profit and charities sector, based in Pontypridd. With a team exceeding 1000 dedicated individuals, it's committed to making a significant and positive impact within the community.

• Be responsible for the delivery of outstanding housing management services including the management of tenancies, allocations and community safety
• Proactively monitor and report on performance
• Guide, manage and inspire the team
• Lead the delivery of a proactive and customer-focused service
• Lead safeguarding across the business
• Develop and implement strategies to optimise neighbourhood services
• Maintain positive relationships with the community and stakeholders
• Oversee the management of resources and budget
• Ensure the team meets key performance indicators
• Act as a point of contact for any issues or concerns
• Foster a supportive and inclusive team environment
• Stay informed on industry developments and implement best practice

The Successful Applicant

A successful Neighbourhood Services Manager should have:

• Excellent level of housing law and practice knowledge including anti-social behaviour and enforcement
• Excellent understanding of the principles of sustainable tenancies including the effects of Adverse childhood experiences
• Team management experience, preferably with large teams of remote workers
• Knowledge of Letting properties
• Excellent communication and interpersonal skills
• The ability to develop and implement effective strategies
• A commitment to fostering positive community relationships
• Strong problem-solving and decision-making abilities

• A competitive salary of up to £50k
• A supportive and inclusive company culture
• The opportunity to make a real difference in the community
• A comprehensive benefits package

We encourage anyone who believes they fit these criteria and is passionate about making a positive impact in the not-for-profit and charities sector to apply for this exciting opportunity.