Incident Management Analyst
Incident Management Analyst Entry Level
Hybrid working – Offices in Harrogate.Paying £24,500 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.Incident Management Analyst Entry Level
Hybrid working – Offices in Harrogate.Paying £24,500 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who’s eager to develop within a professional and fast-paced environment.
You’ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
Handle customer incident escalations and provide timely updatesMonitor VIP and sensitive tickets to prevent SLA breaches
Document incident reports and contribute to process improvements
Conduct quality checks and support team training
Assist in integrating new customers and identifying problem tickets
What We’re Looking For:
Strong communication and customer service skillsGood attention to detail and time management
Able to work under pressure and across teams
Willingness to learn and tackle new technical areas
ITIL 4 Foundation desirable
Hybrid working – Offices in Harrogate.Paying £24,500 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office location.