Customer Support Administrator
Customer Support Administrator
Southall- London
Part Time Role Monday- Friday 10am- 2pm(20 hrs p/w)
About the role
An office-based role; Our Customer Support Administrators are an integral part of our business at phs Teacrate and are the central contact point for all our customers. As such we are looking for someone with excellent interpersonal skills, the ability to work quickly and efficiently to resolve customer queries and requests.You will be dealing with a range of customers and will need to establish a good rapport with key contacts.
General Duties- Maintain excellent communications and working relationships with all company functions to enhance the performance of our business.
- Process and own orders through to delivery.
- Create and send paperwork to relevant parties.
- Liaising with transport services to book, amend & support deliveries / collections.
- Investigating and resolving customer complaints
- Checking product or service availability
- Maintaining a positive, empathic, and professional attitude toward customers at all times.
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Strong communication skills, both verbally and written.
- Being able to work well as part of a team but also use your own initiative and at times.
- The ability to handle multiple tasks simultaneously in a fast-paced environment.
- Knowledge of Microsoft Applications is useful (Word, Excel and Outlook).
- Knowledge of Salesforce CRM is useful but not essential.
- Experience in a sales or service driven environment is an advantage although not essential.
- Previous experience in a Customer Service role is beneficial but not essential.
In return for your commitment and expertise, you will get:
- Annual salary £12,500.00 - £14,000.00 depending on experience
- Free parking
- 23 days holiday allowance plus bank holidays
- Reward Gateway Discount Card – savings from over 800 retailers
- Buy and sell holiday scheme
- Enhanced maternity and family friendly leave
- Full training and great opportunities for professional development
Who we are?
phsTeacrate are the leading service provider for crates, handling equipment and packaging products. Moving over 9 million crates every year and supporting every sector to ensure the move is successful and stress free. We provide an industry leading service with our experienced sales, account management and customer support teams providing expert knowledge and advice with a customer satisfaction scoring of 99%+.
phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls.
You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste.phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.