[ref. h1623600] Medical Secretary / Personal Assistant

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Working independently, to manage and prioritise their workload, liaising closely with the wider administration teams within the department. Strong communication skills, the ability to manage multiple tasks and a knowledge of medical terminology are essential.

The successful candidate will be primarily based at St Mary's Hospital. You will be a highly skilled with the drive and vision to keep improving both personally and for the benefit of the service. Working with consultants and their secretaries, departmental colleagues, and other Trust divisions, you will always maintain a professional and effective work ethic while promoting a first-rate customer service.

The Trust provides various excellent training programmes to support career progression as well as mentorship opportunities from different staff groups to support your learning and development needs.

Main duties of the job

The postholder will provide a comprehensive, professional and highly efficient private medical secretarial and administration service to designated private consultants, working independently, to manage and prioritise their workload, liaising closely with the wider administration teams within the department.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

• Educated to at least A Level in English and Mathematics or equivalent in experience.
• Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience

• NVQ II Customer Care or equivalent
• Previous PA / Medical Secretary experience

Experience

• Previous experience as a PA or medical secretary
• Microsoft Office experience
• Knowledge of hospital Patient Administration System (PAS)
• Previous experience of dealing with patients appointment and booking system
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff

• Knowledge of medical terminology
• Experience working in a Private Healthcare Unit or Trust