IT Support Manager

• Serving as the first point of contact for IT support, managing service incidents and requests, ensuring they are resolved in a timely manner and communicating updates.
• Managing relations with existing IT service provider to ensure that services are delivered to the required standard and within budget.
• Identifying and managing improvements to IT systems and services including bringing the IT function in house.
• Troubleshooting, and repair for IT equipment and networks within the organisation
• Monitoring online security for users and networks and takes appropriate steps to address security breaches if necessary
• To edit and update the diocesan website; to help develop new content for the website; and to liaise with the web development company, all in consultation with the Head of Communications.
• To liaise with Diocesan colleagues to develop and update departmental content on the website.
• To train other diocesan users in editing and updating the website.
• To actively share website content and events on diocesan social media platforms as agreed with the Head of Communications.
• Design, configure, and regularly update the Share Point communication site to serve as a central hub for announcements, resources, and staff updates.

• Experience within an IT Support role, working at 2nd/3rd line or equivalent level.
• Good technical background with an ability to help non-technical users
• Experience managing Office 365 through the Admin Centre, including user and group management, license allocation, and permissions configuration.
• Experience of using websites and social media to communicate on behalf of the organisation
• Good written and oral communication skills

To apply you are required to complete our application form, this and the full role description can be found at https://www.carlislediocese.org.uk/vacancies/it-support-manager/

Benefits:

• Additional leave
• Company pension
• Enhanced maternity leave
• Flexitime
• Health & wellbeing programme
• Life insurance
• On-site parking
• Relocation assistance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Penrith: reliably commute or plan to relocate before starting work (required)

Experience:

• Share Point: 1 year (preferred)
• Social media management: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• IT support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Reference ID: ITSM