Customer Service Manager - ref. q42230403

Job Title:

Customer Service Manager

Salary:

Competitive (DOE)

Location:

Newton Heath, Greater Manchester

Hours:

08:30am - 17:30pm (Monday to Friday)

Do you have a genuine passion for customer support and providing a great service to all customers? Are you looking for a new challenge within a successful and growing business? The Recruitment Co. are supporting one of our key clients based in Greater Manchester and this could be the perfect opportunity for you!

Job Responsibilities:

• Overseeing the customer services team of 2/3 people - include processing of sales orders, processing of collections, planning of internal logistics' alongside managing third party haulage suppliers,
• Cover all roles of the customer service department which include both inbound and outbound material
• Training and managing Customer Service Assistants
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and dealing with all queries in a timely manner
• Establishing customer service policies and procedures
• Communicating with sales to understand the customers' requirements and ensuring that is clearly understood by both operations and customer service.
• General office management such as housekeeping, upholding office practices and dealing with day to day issues such as phone system and IT

The Person:

• Experience of working within a management position and overseeing a team
• A desire to work in a customer driven environment
• Ability to build key relationships - with colleagues and clients / customers
• Experience of managing team performance
• Comfortable providing training sessions
• Excellent communicator
• Driven and motivated
• Strong organisation and time management skills

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional