Senior Account Executive - part hybrid - Chippenham - ref. h80077119

Acorn by Synergie is currently recruiting for an senior account executive working two days in the office three days from home

Salary £25,000 - £28,000 per annum

Full-time: 37.5 hours a week Monday to Friday office based

About the role:

• You'll need to be able to think on your feet, have great communication and problem-solving skills and a real 'can-do' attitude with a passion for doing the right thing for customers.
• As an Executive, you'll be personally responsible for key account management, have your own areas of responsibility

Key responsibilities:

• Key account management responsibility.
• End to end query management.
• Developing and maintaining excellent working relationships with clients, suppliers, and partners.
• Supporting data reporting requirements.
• Inputting and updating data into our systems with accuracy and integrity.
• Helping to improve our information systems and processes; ensuring that everything works as it should and as efficiently as it can for the team and our clients.
• Ensure performance metrics are met.
• Any other activities which support the day-to-day operations

You must have:

• Previous customer service experience and experience within energy/ gas or electricity
• A passion for customer experience and getting the right outcomes in the best way.
• Excellent attention to detail.
• Experience in data input.
• Great IT skills including using Microsoft Office applications.
• Tenacity and enjoy problem solving.
• A sense of humour and a positive, fun attitude to work.

Desirable:

• Account management with a solid understanding of the operational aspects of the industry.
• Experience of data analysis.

Acorn by Synergie acts as an employment agency for permanent recruitment.