Customer Service Advisor
Customer Service Advisor
Salary £22,500- 30-5 (Monday - Thursday) 1 hour lunch
- 30 - 4.30 (Friday) 30 min lunch
BASED IN LEICESTER
Role Purpose:
- Complete the day to day duties within the department
- Provide excellent customer service on the telephone, face to face and via email
- Manage customer accounts
General Role Description:
- Process purchase orders on SAP
- Manage customer accounts and build good working relationships
- Handle incoming calls and resolve queries
- Follow processes and procedures within the department
- Work to deadlines, Prioritise work load and multitask
- Provide customer back order reports on a weekly basis using the reporting system on SAP
- Manage the "info" box, providing customers with an efficient online response to queries via email
- Stock Checks, Pricing and product lead times
Person Specification:
- Self-motivated
- Passionate about giving excellent customer service
- Good organisational skills
- Pleasant and efficient telephone manner
- Helpful attitude
- Desire to learn and progress to more advanced duties
- Excellent attention to detail
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.