Receptionist/Administrator
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
The Trust is looking for a flexible and enthusiastic Part Time Reception Administrator (Mon & Fri) to join our friendly and welcoming Adults Assessment and Treatment Service. The team is based in Ifield Drive, Crawley
We believe this offers far greater opportunity for individuals to develop a much broader set of skills and to experience a more varied role. As such, the post-holder will work within the Reception/Admin team, sharing a range of duties that support the running of the overall Assessment and Treatment Service .This role is varied, fast paced and very rewarding and involves contact with patients and carers both on the phone and in person. The successful applicant should have excellent customer service skills, good attention to detail and be flexible to cover their share of holiday and sickness when required.
NHS reception experience is preferred but not essential, however experience in reception or other customer facing and administration roles is essential, as full training will be provided to the successful candidate.
If this sounds good to you and you have secretarial or relevant administration experience, we'd love to hear from you!
Main duties of the job
Your role will be to provide excellent Reception and administration support to the team. Please refer job description for more details.
Good communication skills are essential together with the ability to deal sensitively with people who may be distressed at times.
To ensure the efficient running of the reception area to deal with members of the general public, service users and carers/relatives and staff. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.Also provide general administration support to the overall team when required. Archiving, uploading documents and printing.
Working for our organisation
As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do.
Your benefits:
- Access to a host of discount schemes including Blue Light Card!
- Generous holiday entitlement (starting at 27 days + 8 bank holidays)
- Excellent NHS Pension
- Discounted gym memberships
- A position within a trust rated as ‘Outstanding’ for caring and ‘Good’ overall by the CQC
- Access to full psychological support via our internal wellbeing team
Excellent supervision programmes, with ongoing opportunities for training and development
Detailed job description and main responsibilities
In order to be a successful Receptionist/Administrator in our team you will have:
- A relevant NVQ Level 3 qualification / RSA 3 or equivalent
- Experience in a Administration role or relevant administration experience
- Experience using Microsoft Office including Outlook, Word and Excel
- Experience of working within a physical or mental health care setting although not essential.
- Are familiar with the use of Carenotes
It would also be advantageous if you:
- Have experience of working within NHS
See attached Job Description and Person Specification for full details.
Please apply using the link in this advert, or for more information explore the attachments or contact:
Person specification
Qualifications
Essential criteria- NVQ 3 or equivalent
- RSA 3 or equivalent experience and evidence of further practical experience or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Knowledge/Experience
Essential criteria- Proven experience of a range of secretarial procedures
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems
- Experience of working as part of a team
Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people.It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.