Healthcare Support Worker

Job overview

“Come and join our team and help us make a difference”

Due to an ever-expanding service, including plans to develop haemato-oncology services, exciting opportunities exist within the Kent Oncology Centre based at Maidstone hospital site.

This is an opportunity for you to join our highly motivated, patient focused, forward thinking team, working within a supportive environment. If you are motivated and enthusiastic, we may have the post you have been looking for.

We have a post available for a Band 2 Clinical support worker.

Main duties of the job

Lord North is an 18 bedded inpatient ward, incorporating Haematology including the administration of chemotherapy, delivering a high standard of care. For this post you need to have excellent communication skills, a great attitude, a caring nature and work well under pressure

Successful applicants should be motivated, flexible and committed to being part of a team dedicated to providing the highest possible standards of care to our patients.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm

Please note, we are currently unable to offer a certificate of sponsorship for Band 2 healthcare support worker roles as they do not meet the UK Visas and Immigration criteria.

Please find below a link to the government website for eligibility criteria: https://www.gov.uk/health-care-worker-visa

Person specification

Qualification

• Good general education.
• Ability to read, write, perform simple calculations and communicate in English
• Holds or commitment to complete the Care Certificate Programme within the first 6 months

• English and Maths Level 1 or GCSE English and Maths grade D/3 or above.
• Hold or willing to work towards NVQ Level 2 / Health and Social Care Diploma Level 2 / Intermediate apprenticeship Level 2

Skills

• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Good interpersonal skills.
• Basic computer keyboard skills.
• Ability to prioritise workload with supervision.
• Can demonstrate practical skills to others.
• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers
• Understands importance of maintaining confidentiality
• Able to follow instructions and complete assigned tasks.

Experience/Knowledge

• Interest in working in a care setting
• Understands importance of and provides good customer care.

• Previous experience of team work
• Previous experience of customer care
• Working in a healthcare or related setting
• Experience within a care role/setting

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Good luck! We look forward to welcoming you to our exceptional team!