Income Manager
Income Manager
Are you passionate about making a real difference in people’s lives through exceptional customer service and effective debt management?
Eastlight has an exciting 12-month fixed term, full-time opportunity for an Income Manager aiming to enhance the well-being of our residents!
As an Income Manager you will be responsible for maximising income within Eastlight, through the effective recovery of all housing related debt while working in accordance with policies & procedures. You will provide a firm but fair approach to income collection.
Applicants are required to hold a UK driving licence, have access to a vehicle, and be open to regional travel.
What You'll Do:
- Maximise income within Eastlight through the effective recovery of all housing related debt including rent and service charges.
- Work in accordance with court protocols and attend court and attend other related procedures such as eviction.
- Deliver basic advice on welfare benefits and make referrals to Eastlight Welfare Benefit Advisors, where appropriate; as well as comprehensive advice and assistance on Housing Benefit claims.
- Provide excellent customer services via telephone and face to face.
- Supply debt advice and signpost to other agencies where appropriate.
- Maintain good working relationships with both internal and external key partners and collaborate with appropriate stakeholders to promote financial inclusion.
- Develop effective liaison arrangements with a wide range of statutory and voluntary agencies.
- £35,374 annual base salary + £2,200 p/a car allowance
- Full-time, 12-month Fixed Term Contract
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- 30 days annual leave plus bank holidays (pro-rata)
- Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
We are Eastlight
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us!
Eastlight Community Homes is a vibrant, resident-led housing association for the East of England. We own and look after 14,500 homes, across a healthy mix of social rent, affordable rent and shared ownership, and we have plans to build many more to help tackle the demand for truly affordable housing.
To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We’re on a journey to make our communities better.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.
Eastlight Community Homes are unable to provide Visa Sponsorship.
Application Closing Date: 10/11/2024Interview Date: 20/11/2024, in-person at Braintree Hub
If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes.