Service Delivery Manager

• £36781 per annum
• 40 hours per week
• Monday -Friday
• Managing Catering, Cleaning, Retail and Hotel Services.
• This role is ideal for anyone looking to develop and progress.We/'re currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Our ideal Service Delivery Manager will:

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
• Good Communication skills - both written and verbal.
• Good computer skills
• Interpersonal, administrative, and organisational skills
• A /'Can do/' attitudeYour key responsibilities will include:
• Promoting a safety culture and ensure the cleaning team are aware of and operate in accordance with company and client Health & Safety procedures
• To manage the cleaning labour, equipment & resources budget
• To ensure the cleaning operation continually improves
• To ensure the Cleaning team are engaged and managed effectively
• To ensure the delivery and quality of the cleaning operation is in accordance with the client service level agreement and company procedures
• To manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements

We ensure you/'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury/'s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1809/95206001/52675319/R/SU

We want our colleagues to feel valued, empowered to reach their full potential, and to thriveÑbecause diversity is our strength!