Independent Living Housing Officer
What's involved with this role:
Temporary Independent Living Housing Officer
Job Ref: ATR 5256861Pay Rate: £16.09 per hour PAYE
Hours per week: 30 Monday – Friday
Role Length: This opening assignment is for 1-2 months
City: Ferndown, Dorset
A full UK driving licence and access to a vehicle for work purposes will be needed.
The purpose of the role is to provide an effective, holistic enhanced and core housing management service to customers living within our independent living housing portfolio. Delivering modern, reliable customer services, you will be professional, self-sufficient, and confident in managing customer and stakeholder relationships.
Key Responsibilities:
Be customer focussed to deliver good, easily accessible, and safe landlord services.Provide an enhanced level of presence, visibility, and accessibility to your customers. You will be their dedicated point of contact throughout their tenancy and be available to them in flexible ways that meet the needs of each scheme or customer.
Complete a minimum annual “check in” for customers you are not already engaged with, to ensure they remain safe, well, independent and in receipt of all the services and support they need to remain living independently.Arrange and conduct effective scheme meetings with customers and support the customer voice in everything that you do.
Facilitate social inclusion activities within scheme and by signposting to the community, maximising opportunities for customers to improve their wellbeing and thrive.
Use a risk-based approach to schedule and complete scheme-based Health and Safety Inspections and Neighbourhood Inspections. Always take responsibility for site issues and risks, whenever they arise, and ensure they are resolved or managed effectively.
Ensure good communication and working relationships with the onsite care providers and service providers within our Extra Care Schemes, and all partners and stakeholders.Manage and monitor your own housing management performance using performance management systems.
Support and enforce the landlord strategies including Safety First and Rent First.
Manage tenancies through support and enforcement with an emphasis on thorough and sound case management and procedural adherence.
Qualifications:
Educated to GCSE standard or equivalent to include English.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.Knowledge of the housing sector and current housing issues.
Able to demonstrate resilience whilst effectively communicating with customers.
Experience of challenging, emotive situations and applying empathy and patience.
Problem solving skills, working under pressure, and using initiative.
Ability to collate relevant information and present through appropriate channels.
Organised, accurate record keeping, task focussed to meet deadlines.
Experience of working within customer focussed environments andKnowledge of the needs of older, disabled, or vulnerable customers and services that can be accessed for them.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: ATR 5256861
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.