Inbound Customer Service Advisor

Inbound Customer Service Advisor

You will interact with customers via phone, email, and chat, ensuring a positive and professional experience for each customer.

Key Responsibilities:

• Answer inbound customer inquiries via phone, email, and chat in a friendly and professional manner.
• Provide detailed information about products, services, billing, and account inquiries.
• Resolve customer issues and complaints efficiently, ensuring a satisfactory outcome.
• Maintain accurate and up-to-date records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Follow up with customers to ensure issues have been resolved and they are satisfied with the service.
• Meet or exceed performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Stay informed on company products, services, and policies to provide accurate information.

Qualifications:

• High school diploma or equivalent; some college coursework is a plus.
• Previous experience in customer service or a call center environment preferred.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage time efficiently and work in a fast-paced environment.
• A positive attitude and a commitment to providing outstanding customer service.

• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Ongoing training and resources to help you excel in your role.

If you’re a customer service professional looking to make a difference and provide exceptional support, we’d love to hear from you!

Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work authorisation:

• United Kingdom (required)

Location:

• London, E10 5NP (required)

Expected start date: 24/11/2024