Senior Digital IT Support Technician | Manchester University NHS Foundation Trust
To provide advanced technical support to all end users (Scientific and Technical staff) across the North West Genomic Laboratory Hub (NWGLH), via email, phone or face-to-face, in order to resolve technical problems relating to PCs, instruments, printers and other IT equipment, including specialist software and databases.
- To troubleshoot and resolve complicated technical issues within the scope of the GLH team.
- To uphold agreed service levels, technical standards and policies.
- Act as a point of contact for computer-related advice, within the Laboratory (Win10, Linux, VDI, Desktop, Laptops, peripherals, software, and instruments), and maintain extensive knowledge and expertise of market developments and standards related to this area.
- To liaise with the constituent central IT departments of the GLH (Manchester Foundation Trust MFT, The Christie Foundation Trust, and Liverpool Women’s Foundation Trust LWFT) to provide timely support to the GLH.
Skills & knowledge required
You’ll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first-, second- and third-line support with the PC client environment. You’ll also need knowledge of local area networks and wide area networks, server support and email systems.
Proven experience in the management and use of service desk systems and call distribution systems is also important. You’ll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.
Qualifications
Degree or equivalent or relevant experience.
Evidence of Personal Development
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and well-being and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Wednesday 16 Oct 2024