IT Technician

• Deliver IT Services in line with requirements.
• Enable adequate use of applications, information and technology solutions.
• Maximise the value of IT assets, ensuring they remain operational and fit for purpose.
• Protect the security of information, processing infrastructure and applications.
• Maintain compliance with internal policies and external obligations.

Key Responsiblities

IT Technicians:

• Deliver timely and effective responses to user queries, resolve incidents and fulfil service requests.
• Set up & take down equipment for events & occasionally operate the audio-visual (AV) kit.
• Maintain, monitor, administer, configure and provision our technology.
• Provision and administer changes to user identities and access rights.
• Co-create and deliver training to all levels of staff.
• Document, develop and maintain end user and internal knowledge resources.
• Help investigate and resolve technical problems.
• Help maintain security controls, detect and resolve security incidents.
• Help control the life cycle of assets and the relationships of configuration items (CIs).
• Help implement projects, system changes, upgrades and patches.
• Act in accordance with agreements, policies and procedures, regulations and vendor specifications, with the appropriate authorisation, qualifications or training.
• Continuously develop their skills and knowledge.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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