Customer Services Officer/Admin x 3 - ref. j97696503
What's involved with this role:
Temporary Customer Services Officer/Admin x 3
Job Ref: Bournemouth 5255261Pay Rate: £12.18 per hour PAYE
Hours per week: 37 Monday - Friday, 8.30am to 5pm
Role Length: This opening assignment is for 5 months
City: Bournemouth, Dorset
These 3 positions are being advertised with the intention of offering a permanent position to the successful candidates after 12 weeks.
Hybrid working
This is a telephone role where the successful candidates will be taking calls about Council Tax, Parking, Concessionary Travel (Bus Passes), Blue Badges, Homeless and General Enquiries.
Qualifications:
Math’s and English GCSE or equivalent
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.Previous clerical experience and knowledge of clerical systems and procedures.
Demonstrate excellent communication skills.
Administrative processes and procedures.
Excellent communication and interpersonal skills.
Ability to deal calmly with difficult situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Bournemouth 5255261
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.