Remote Contact Centre - Clinical Trials Recruitment
Overview:
If you have exceptional customer service skills and wish to join a caring, dynamic and committed team, this is a great opportunity to join the FluCamp team as a Patient & Volunteer Experience Co-ordinator.
Flucamp (a part of hVIVO), conducts human clinical trials. The end goal of our clinical trials to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible.Our studies focus on testing new treatments on our amazing volunteers, in a safe, controlled, clinical environment.
You can find more information about the volunteer journey at FluCamp here: https://flucamp.com/everydayhero/
Patient & Volunteer Experience Co-ordinators screen our volunteers on the phone and confirm their medical history to establish their eligibility for one of our trials. If successful, the volunteers are booked in to attend an in person screening appointment.You will guide them through their journey and answer any questions they may have. Our volunteers are VIP’S, and we aim to provide the highest level of volunteer care, that’s where you come in……
What we offer :
- Full training
- All equipment provided
- Remote working
- We can currently offering fixed term contracts from 30-37.5 hours accross Monday-Friday
New starters can expect a full training programme and ample opportunity for development and progression for our best performers.
We are currently offering fixed term contracts which will end at the end of the year
Main Responsibilities:
- This is not a sales role, it’s a customer (Volunteer) support role, all volunteers have registered with us independently.
- Undertaking telephone screening to confirm volunteer suitability for trial
- Booking initial screening appointments
- Complete appointment and registration follow up calls
- Handle incoming and outgoing calls
- Support volunteers via online chat and email
- Enter the volunteer information onto the company database, ensuring complete accuracy and compliance with operations procedures and policy
- Providing appropriate information for volunteer visits including directions, compensation, clinical procedures and confirming what documents are required
- Request medical records from volunteer GP’s
- Ensure up to date knowledge of study protocols and medical records
- Responsible for maintaining databases and volunteer records, ensuring volunteer confidentiality is maintained
- All employees are bound to comply with all company policies and standard operating procedures and are required to update themselves on a regular basis and attend all mandatory training
Skills & Experiences:
Full training is provided, we have found that our fantastic team members all have different backgrounds and experiences, but there are traits they all have in common:
- A positive can-do attitude
- Ability to work independently and self-motivated
- Exceptional customer service skills and telephone manner
- Strong IT skills
- Adhere to process and governance
- Good attention to detail
- Ability to work on multiple tasks
- Problem Solver
- Target driven
If this sounds like you and you’re interested in joining our team, please don’t hesitate to apply!