IT Service Desk Analyst - ref. j7064403
NHS Jobs Salford
Help to ensure the Service Desk attains and seeks to improve internally set and customer facing targets.
- Monitor and action the IT Service Desk queue for the team, efficiently responding to queries within agreed Service Level Agreements.
- Escalate customer issues and requests to Service Desk Supervisors.
- Assess the impact and urgency of calls to enable appropriate prioritisation in line with Service Level Agreements
- Champions a customer-focused approach and the delivery of high-quality products that respond to customers needs.
- Participate in the review and resolution of major incidents where required
- Assist in the maintenance of IT asset inventories as required.
- Be able to work within other IT Service Desk teams as required by the needs of the service.
- Prepared to undertake and complete tasks outside of their job description on an as-required basis in response to business demands.
- Undertake other duties that are considered to be within the general scope of this post as required by the Service Desk Supervisor.
NHS Greater Manchester Integrated CareSalford
Job overview
*Previous applicants need not apply*
The Service Desk Officer will provide a proficient NHS GM Digital & IT support service across the customer base. Provide in-depth technical remote support for all end-user equipment, systems...
Leeds, 39 mi from Salford
Your new company
IT Service Desk Analyst is required on a permanent basis for a reputable public sector organisation based in Leeds to provide 1st line support in a variety of forms to a busy IT Helpdesk.
Your new role
As an IT Service Desk...
Bradford Teaching Hospitals NHS Foundation TrustBradford, 34 mi from Salford
Teaching Hospitals NHS Foundation Trust are seeking a talented and dedicated IT Service Desk Analyst to join our dynamic team.
As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal users...