Customer Service Manager
A fantastic new job opportunity has arisen for an experienced Hospitality Manager to work in an exceptional care home based in the Great Yarmouth, Norfolk area. You will be working for one of UK's leading health care providers
A luxury care home, designed for resident wellbeing, it boasts beautifully appointed bedrooms and expansive living spaces.A fantastic new job opportunity has arisen for an experienced Hospitality Manager to work in an exceptional care home based in the Great Yarmouth, Norfolk area.You will be working for one of UK’s leading health care providers
A luxury care home, designed for resident wellbeing, it boasts beautifully appointed bedrooms and expansive living spaces. Ensuring that every detail is meticulously crafted to provide the highest standard of care and living
To be considered for this position you must have experience of Hospitality Management
As the Hospitality Manager your key responsibilities include:
Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service deliveryDevelop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
Maintain and manage best first impression experience
Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility
The following skills and experience would be preferred and beneficial for the role:
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholdersStrong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Refer-a-friendReward Gateway – discounts, wellbeing, employee assistance & much more
Comprehensive induction and paid training programme with career prospects
Excellent working environment
Cost of DBS
We are a Living Wage Employer
Reference ID: 6880To apply for this fantastic job role, please call on 0121 638 0567 or send your CV