Security Investigator (Office-Based Inv - Watford Hybrid Working)

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

Allwyn UK is part of Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. In 2022, Allwyn was selected in a government tender as the Incoming Licensee to operate the UK’s National Lottery from February 2024.

Over the next two years we are embarking on a largescale transformation journey to build a bigger, better and safer National Lottery that delivers more money to Good Causes. Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us play a part in giving the National Lottery a fresh start.

Purpose of Role:

• Responsible for the identification and investigation of assigned security incidents in response to proactive data-mining of retail and interactive (web-based) data; the provision of detailed evidence and expert support to law enforcement / government agencies; the prevention of fraud and internal investigations within Allwyn.
• All investigations are to be logged and completed using the case management system and where necessary, escalated in accordance with the Allwyn suspension and sanction process.
• Investigators are also responsible for provision of detailed evidence and expert support to law enforcement / government agencies; the prevention of fraud and internal investigations within Allwyn.

Department Description:

• The Security function brings together specialist knowledge, skills and experience to keep Allwyn operating securely.
• Through our key security services, we work with the business to protect our people and key assets, and maintain the overall integrity of the National Lottery.

Team Description:

• The Protective Security Team safeguards the security and integrity of The National Lottery through its activities to prevent, detect and deter any potential threat activity.

Key Accountabilities or Duties:

• Act as the Single Point of Contact (SPoC) in respect of all enquiries about The National Lottery from government and law enforcement agencies; including police, DWP, NCA, SFA, Home Office Immigration and Trading Standards. Provide expert advice and associated data in a timely fashion to support formal investigations.
• Conduct initial (desktop) investigations into suspicious High-Tier prize claims.
• Specifically investigate, advise and respond to all requests for ‘Winners’ Confidential Data’ from outside agencies, in accordance with the Licence to Operate
• Gather, analyse and prepare Allwyn data into detailed statements of evidence, with associated exhibits, for police and other law enforcement agencies.
• Where necessary deliver formal evidence at court or other formal proceedings in relation to those statements and National Lottery matters.
• Review Scratchcard game designs for security risks.
• Act as an Approver for Pack Reconstruction Data Reports from the manufacturer.
• Identify and contribute to the implementation of continual process improvements related to investigating and managing product and service incidents within the team.
• When assigned, conduct further skilled research in respect of business systems and terminal activity data prepared by the . Take the lead on office-based investigations into all data anomalies highlighted in these reports.
• Liaison with retailers to understand and question the data anomalies. Offer advice and guidance where appropriate and forward to Collators to be assigned for further field-based investigation as deemed necessary.
• Demonstrate truly effective ways of responding to the data analytics and make continual improvements to the quality of casework assigned to field-based investigators.
• Increase the team’s capability to respond to and detect e-crime on the Interactive Platform (CIP / UPAM).
• Investigate anomalies highlighted on CIP / UPAM, flagged by the Intelligence Team and make enquiries with players to understand and question the data anomalies. Offer advice and guidance where appropriate and initiate investigations as deemed necessary.
• Investigate, resolve and report on assigned incidents within agreed timescales by interviewing retailers and/or players, or making contact with the police or other agency as appropriate.
• Prepare investigation reports presenting facts, circumstances and conclusions to support management decisions regarding any sanctions or corrective action.
• Coach, motivate and develop increased fraud expertise and knowledge within a small team of Investigators and Collators.
• Deputize for the Senior Investigator when required.
• Provide National Lottery and investigative advice and guidance to team members, Security Operations Manager, Senior Investigator and other departments when required.
• Provide cover for Field-based Security Investigators when required - Visit retailers and take relevant action, such as uplifting Scratchcards and serving written notices to suspend or terminate the Retailer Agreement as required.
• Provide cover for Field-based Security Investigators when required - Visit and inspect Retailer premises to ensure compliance, combat fraudulent activity, sales to/by minors and ticket cancellation errors, and to provide security or procedural advice, as necessary.
• Where appropriate take the lead in the drafting, amendment and maintenance of current investigations related policies, processes and procedures.
• Execute internal investigations involving interaction with staff and departments, as requested by People, Legal or an Executive Director.
• Provide 24-hour security/investigation on-call facility on a weekly basis at regular intervals.
• Support media conferences for high-value winners; to maintain the safety and security of all parties and protect the anonymity of the winner before the press conference and their privacy after the event.
• Provide security guidance through Winner Services for high-value winners.
• Provide Investigation support to Allwyn, including coordinating activities with suppliers and Police if necessary.

Skills & Experience:

• At least five years’ experience of working in a regulatory / legal / law enforcement environment.
• At least two experiences of conducting investigations.
• Strong ability to present and clearly defend findings and recommendations of investigations; strong organisational and analytical ability, attention to detail and ability to work independently and manage challenges.
• Ability to identify investigative issues and customize, implement/execute solutions
• Ability to write detailed, accurate complex investigative and business correspondence and present information.
• Ability to use the relevant Allwyn databases and systems.
• Ability to analyse, interpret and make use of information to assess the potential for abnormal activity in operational activities and to detect and prevent fraud.
• Knowledge of lottery security procedures, retailer responsibilities and the Standard Retailer Agreement.
• Knowledge of the Game Rules and Procedures, terminal messages and terminal activity reports.
• Knowledge of all relevant Allwyn policies.
• Knowledge of under-age play and excessive / unhealthy play strategies.
• Awareness of police procedures and legal requirements in statement taking / recording and evidence gathering.
• Knowledge of winner validation processes.
• Awareness of personal security measures.
• Awareness of physical security measures.
• Must be able to drive.

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes