Service Advisor
Job type: Permanent, Full time
Hours: 40 hours per week Monday to Friday 08:30-17:00Location:
Benefits:
22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500, discount on vehicle hire, Specsavers Eye care vouchers, multiple discounts on various well-known retailers and discounts with selected automotive companies.
The Company:
MAR Vehicle Solutions Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles.VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.
An opportunity has arisen for an experienced Service Advisor with excellent administration skills to join our fast growing team to assist the service manager with the ongoing development of our workshop, mobile repair and recovery services.
The Role:
Carrying out administration functions for all types of work primarily on LCV and HGV vehicles the workshop provides servicing, general maintenance, MOT preparation and PMI’s as well roadside breakdown and off-site repair work. The role will include but not limited to:
Responsibilities:
- Communicating with customers and reporting on VOR’s and updates.
- Creating Estimates & Raising Job Cards
- Preparing invoices
- Ordering and organisation of parts logistics
- Workshop planning
- Liaising with technicians (including Mobile Tech Management)
- Ensuring daily objectives are carried out
- Dealing with warranty claims from Start to Finish.
Skill and Experience:
- Previous experience in a Service environment in the automotive industry
- Adaptable
- Excellent communication skills, with the ability to communicate at all levels
- Technical knowledge would be advantageous
The ideal candidate will:
- Be a team player
- Enthusiastic, self-motivated, polite and professional
- Can work under pressure and maintain professionalism
- Can be flexible and respond to different ways of working in the face of changing situations
Training:
Training will be provided on all systems and processes.
If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents:
Passport (plus Gov.UK share code confirming eligible to work in the UK if non UK passport)
Proof of Address x 2
OR
Birth Certificate and National Insurance Number on an official document.
Proof of Address x 2
Due to the nature of the role, we are not accepting applicants who reside outside of the UK.
No Agencies