Customer and Technical Support Advisor
Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The University of Central Lancashire wishes to recruit a Customer & Technical Support Advisor to join the Customer Services team in Learning and Information Services (LIS) who provide support to staff and students. The successful candidate will be primarily focused on answering queries from staff and students on a wide range of IT, technical and Library support issues.We are on the lookout for individuals with excellent interpersonal and people skills, as these are crucial for engaging effectively with our diverse customer base and working collaboratively with colleagues.
About you:
The post holder will be engaging with our customers and applying listening and questioning skills to identify their needs and requirements; responding to and understanding customer support queries by telephone, email, and face to face via an IT & Library service desk.You will provide day to day support and advice to staff and students and be required to support colleagues and log information in a clear and accurate manner escalating queries to other team members as required. Full training will be provided to ensure you are well-equipped to handle the various responsibilities of the role.
The successful candidate will demonstrate excellent customer service skills, along with good IT literacy and knowledge of PC systems and support. They will have A ‘Levels or equivalent post-secondary qualifications, or relevant industry experience and a positive approach with eagerness to learn and adaptability to work effectively as part of a team.
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives.We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
We are proud to share that we will soon be known as the University of Lancashire. Building upon nearly 200 years of academic excellence, this exciting new chapter reflects our commitment and ambition for Lancashire and beyond. We believe in helping people to seize every opportunity to flourish in education, at work and for life.Together, we’re here to help you achieve great things.
Where opportunity creates success.