3rd Line Customer Support Engineer
What you'll be doing::
Working across a variety of different technologies and softwares, our customer support engineers are responsible for resolving a wide range of customer issues, ensuring that a first class service is provided at all times.
You will deal with escalations from our 1st and 2nd line teams and take care of everything from server configuration and network support to managing backups and monitoring networks and servers.
If you are looking for the next move in your career, want to work in a position that provides you with the opportunity to get experience using an unparalleled range of technologies and have a passion for problem solving we would love to hear from you.
We want to hear from you if you::
- Have experience working with Windows, Linux and VMWare
- Possess strong technical customer support or helpdesk experience
- Have the ability to take ownership of problems and find suitable solutions.
- Are organised, reliable and highly motivated with great interpersonal skills.
- Have an understanding of Windows Server 2008/2012/2016, IIS, Active Directory
- Have had exposure to RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM
- Have a good understanding of networking basics, OSI networking model
- Have experience with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications are desirable, but not essential
You might just be the right fit for this or other roles.
What's in it for me?:
Salary: up to £50,000 DOE- Holiday Trading Scheme - buy or sell part of your annual leave allowance
- Flexible and Hybrid working (typically 3 days office/2 days home)
- Day off on your birthday
- Enhanced paternity, maternity and adoption leave
- Access to our excellent flexible benefits scheme
Who you'll be doing it for::
iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.- We have over 25 years expertise in data centre and cloud services
- Over 500 skilled professionals and turnover over £127m
- Our HQ is in Glasgow and offices across the UK.
- We provide critical services across all public and private sectors.
What to do next::
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.