2nd Line Technician - 6 month FTC
We are not supporting candidates who require sponsorship for this position.
We utilise our Preferred Agency Supplier Partners as and when we require additional support.
We are committed to improving diversity and equality throughout Weetabix especially within our Recruitment processes.
We are always looking to enhance our current teams with diverse skills, experience, backgrounds and personalities ; so if your skills and experience look a little different and you believe you can add value to the role and/or Weetabix, then we would love you to drop us your CV or apply!No candidate will ever meet 100% of the desired qualifications, skills and/ or experience, but we are ambitious to attract the right talent for how we want our business to grow.
You might not be right for the role, yet but we are always looking for talented people!
Closing date: 21st OctoberInterview process: face to face interviews will take place at our site in Burton Latimer
We are looking for a 2nd Line technician to join our team for an exciting 6-month opportunity!
The successful candidate will work with applications/systems to analyse, diagnose and resolve colleague IT issues raised internally. The role covers colleagues working in the office and plant at Burton Latimer, other site locations, i.e. Corby, Ashton, Manchester) and remote or field-based workers.This role is required to provide BAU Support on the Service Desk during a D365 Go-Live, therefore there may be a requirement to cover other areas such as 1’st Line Support, Application Support, Master Data Management.
The recipe!
The purpose of this role is:
- Troubleshoot IT related problems, (i.e. network issues, software or hardware - mobile devices, Laptops, PCs and Printers;) for office and plant-based users.
- Provide Tier 2 level IT support, including all issues escalated from Tier 1.
- Utilise all available tools to effectively address incidents, issues, and queries with confidence.
- Deliver excellent customer service for all support queries and adhere to all ITIL service management principles
- Manage incidents and requests at Tier 2 escalation,
- Document incidents using the IT Service Desk ITSM Toolset tracking system, and as required create knowledge-based articles to develop others which increase first contact fix.
- Provide training to users of new devices and IT services to reduce tickets raised.
- Contribute information to the monthly Service Desk report on call trends
- Coordinate external technical assistance when internal resolution of issues is not feasible.
- Facilitate and address requests from suppliers that involve third-party collaboration, guiding them towards a successful resolution.
Requirements
Non-negotiables- Experience in IT Incident management and resolution
- Good knowledge of Microsoft based operating systems
- Compliance and Process driven delivery
- Knowledge of ERP software solutions
- Alignment to Weetabix values
- Are always curious to finding new ways to do business!
- Have the ability to demonstrate how you keep up to date in your field of expertise
- ITIL experience
- Experience working in a Fast-Moving Consumer Goods (FMCG) environment.
- Exposure to the following Technologies: D365, Boomi, Microsoft Suite, Manufacturing Applications
Benefits
Check out our website for more information: https://weetabixfoodcompany.co.uk/careers/- Annual bonus 5%
- Double matched ER contributed pension scheme
- Annual Salary review
- Access to 24/7 counselling service (in partnership with Grocery Aid)
Please Note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.
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