Parts Advisor
- Salary: £31,300 OTE
- Exciting benefits package!
- Length: Full Time/Permanent
- Role: Parts Advisor
- Location: SMC Motor Group (based at SEAT & CUPRA Woking)
The ideal candidate will have excellent interpersonal skills to achieve 100% customer satisfaction. As a Parts Advisor, you will work with the Parts team to monitor and maintain stock levels, and complete any relevant admin and claims processes, so strong communication and organisational skills are key.
Previous experience working in a vehicle parts department or a detailed knowledge of motor vehicles is preferred.Our Parts Advisors work Monday to Friday 8am to 5:30pm, and Saturday 8:30am to 12:30pm on a rotational basis. While this role is based at SMC SEAT & CURPA Woking, the successful candidate will be required to work at our Aldershot branch on Saturday (currently 1 in 4), and cover holiday at our Aldershot and Weybridge branches as and when needed.
The exciting SMC benefits offer our Parts Advisors:
- Health care.
- Mental and physical health support provided by BEN.
- Additional holiday for extended service.
- Birthday off.
- Retail offers and vouchers.
- Free MOT for employees.
- Discounted aftersales services, repairs and parts.
- Company pension scheme.
- 22 days annual leave + bank holidays.
Key job areas of the Parts Advisor role:
- Provide customer service in the way of quotes of prices and availability of stock and accessories, as well as guiding them towards the product that best suits their needs.
- Encourage sale of genuine parts and accessories where possible.
- Maintain stock levels.
- Liaising with the service department to order parts for workshop jobs.
- Work as part of the dealership team.
What we’re looking for in a Parts Advisor:
- Previous automotive parts experience.
- Previous experience in customer service.
- Excellent customer service/people skills, delivering services to high standards.
- Excellent communication, administrative and organisational skills.
- Ability to work as part of a team.
- Ability to work on own initiative or with minimum supervision.
- Must have flexible ‘can do’ approach.
- Knowledge of sales principles and methods.
- Ability to successfully use persuasiveness/negotiation techniques.
SMC Motor Group is part of the SLM Group. SLM Group continues to be run as a family company and has grown to include sites across the South East and East Anglia.
Job Types: Full-time, PermanentPay: Up to £31,300.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- automotive parts: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Reference ID: SMC Motor Group - Parts Advisor