Digital Product Owner

Overview:

The B2B Digital Product Owner will oversee the digital experiences of our B2B customers. Owning the digital ordering process, encompassing both integrated orders and eB2B orders, as well as the Customer Relationship Experience.

This role involves further establishing HubSpot CRM in Care Homes and Education, and rolling it out to Healthcare and Customer Services.

The aim is to enhance customer experience by leveraging a comprehensive understanding of customer needs and behaviours.

Additionally, the role includes managing the continuous improvement and feature delivery of the current eB2B, and overseeing the transition to a new digital ordering platform, and embedding a UK feature team into a global platform team.

Based at our Trowbridge head ofice at least 3 days per week.

Who we are:

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.

Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Responsibilities:

• Product Vision & Strategy:
• Develop and maintain a product vision and strategy for the digital ordering and customer relationship experiences.
• Align the product vision with the overall strategic goals of apetito and ensure it delivers a competitive advantage by producing products that delight customers.
• Define and prioritize the product backlog, ensuring the most valuable features and enhancements are delivered.
• Digital Ordering System Management:
• Prioritise Development of Existing Ordering System Being Sunset:
• Collaborate with the operational team to manage and support the development of the current ordering system during its sunset phase.
• Deliver value through the pragmatic delivery of high value features.
• Ensure smooth operation and transition planning for users of the current system.
• Manage transition to new eB2B platform:
• Work closely with key business stakeholders to help shape a product vision a future digital ordering experience that aligns with business goals and customer needs.
• Gather and prioritize requirements from various stakeholders to inform the system’s design and functionality.
• Undertake review and gap analysis of current eB2B platform and known future platform.
• Own and Deliver Continuous Improvement of the New eB2B:
• Take ownership for the UK of the new digital ordering system once it is live, ensuring its ongoing optimization and enhancement.
• Monitor system performance, collect user feedback, and implement improvements to enhance user experience and operational efficiency.
• Collaborate with international colleagues to share ideas, insights, and opportunities to contribute towards the betterment of the platform.
• Integrated Orders:
• Gain understanding and insights of current integrated EDI orders being placed via bedside ordering systems.
• Own the digital ordering experience for customers placing integrated orders.
• HubSpot CRM Management:
• Own the experience and value delivery of HubSpot CRM in Care Homes and Education.
• Collaborate with project team and external partner to support the successful roll out HubSpot CRM to Healthcare and Customer Services, considering their specific requirements.
• Work with operational partners to understand the challenges and opportunities, to build a backlog of improvements and features to deliver to CRM.

About you:

Essential:

• Proven experience as a Product Owner or similar role, with a focus on digital ordering systems and CRM platforms.
• Strong understanding of digital ordering systems, e-commerce platforms, and CRM technologies.
• Experience using software development management tools such as Jira.
• Experience of analysing data to identify trends and areas for improvement
• Presentation skills
• Organisational and time management skills
• Excellent verbal and written communication skills.

Desirable:

• Degree or equivalent
• Working knowledge of Agile Methodology
• Certified SCRUM Product Owner
• Experience with HubSpot CRM
• Experience of carrying out quantitative and qualitative research

Personal Qualities:

• Influence and negotiate with stakeholders at all levels.
• Collaborate effectively with cross-functional teams.
• Ability to manage external agencies and develop good, effective working relationships
• Takes initiative
• Good problem solver with a can-do attitude
• High level of attention to detail
• Company Benefits:
• Competitive salary – accredited Living Wage employer
• 25 days holiday per year, plus bank holidays
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Subsidised canteen
• Free parking
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

Our Values:

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.