Mortgage Case Handler - Kettering

We are currently looking for an organised and detail-orientated Mortgage Case Manager to join our client's team in Kettering, Northamptonshire. The successful will require previous experience and provide a professional level of administrative support to the Mortgage Advisors ensuring cases are fully compliant with both the company and provider requirements.

Working hours:

• Full Time
• Monday – Friday 9 – 5

The successful Case Manager will be offered:

• Basic Salary £27,000
• Bonus Scheme
• Excellent working environment
• Free Parking

Case Manager requirements:

• Experience working in a Mortgage Administrator role
• Excellent customer service and telephone manner
• Confidence on the phone
• Initiative to get the job done.
• Excellent administrative Skills
• IT Literate
• Excellent attention to detail

Responsibilities for the role of Case Manager:

• Liaise with Mortgage providers and clients to ensure the smooth processing of mortgage applications through to completion.
• Liaise with Insurance Companies and clients to ensure smooth processing of protection business chasing where necessary to ensure policies are in force as appropriate.
• Open and distribute the post (stamp dating if necessary) and scan it on the database on a daily basis.
• Frank and be responsible for the Royal Mail post including taking the post to the post box on a rota basis.
• Answering the phone taking messages and passing on as appropriate.
• Answering the door and greeting any visitors to the building, making sure that all visitors comply with any site regulations.
• Book appointments for advisers in Google Diary.
• Produce suitability letters for protection cases as appropriate.
• Keeping the company database up to date, ensuring that all tasks allocated to you on the system are reviewed daily.
• Ensure registers and logs are kept up to date and reviewed regularly.
• Take responsibility for dealing with client ‘issues’ to achieve a satisfactory conclusion.