Customer Service Consultant - Reading
Your new company
As one of the most experienced and largest agents in the industry, they offer the finest experiences at the most competitive rates. Their team of specialists possess an unmatched enthusiasm for the service they provide and a commitment to exceptional customer service.
Office hours are 9am to 6pm Monday to Saturdays and 10am to 6pm on Sundays. - One in three weekends worked
Your new role- Enthusiastically quote luxury travel experiences, leaving every potential client in awe of your friendliness, knowledge, and professionalism. Highlight our unbeatable prices and exceptional service promises.
- Promptly follow up with everyone who has received a quote but hasn't booked yet, using your persuasive skills to encourage them to make a reservation.
- Clearly explain reservation terms and conditions, collect payments, and meticulously ensure all elements of the holiday (accommodation, flights, activities, etc.) are accurately booked and charged. Pay special attention to dietary and mobility needs.
- Make precise amendments to client bookings as needed and relay details to our Customer Services team.
- Address any client questions with a deep understanding of our travel products, services, features, and pricing.
- Keep yourself updated with the latest travel industry trends, benchmarks, and best practices.
- Travel to various destinations to gain firsthand knowledge of our offerings, enhancing your sales skills and performance.
What you'll need to succeed
Previous customer service experienceHave your own car and a full driving licence.
Be based in ReadingGood telephone manner and interpersonal skills are imperative while dealing with clients who are high-net-worth individuals.
You must also have problem-solving skills, be a team player, have good time-management skills.
What you'll get in return
Basic annual salary of £24,500 per annum with OTE of £27,000 plus tax-free incentives.Progression opportunities after 2 successful years with the company.23 days holiday a year
Free on-site parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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