Part Time Customer Experience Manager Travel Industry Experience Required - Nottingham - ref. q06977115

If so, this is an excellent opportunity to join our clients team within the holiday feedback division.The successful applicant will take lead in collating all customer feedback and sharing with stakeholders, quality checking experience with recent trips that have taken place.The role is presented as part time of 20 hours, this role does offer hybrid flexibility for the right individual living ideally within 30 min from Nottingham.If you have worked or hold experience within the overseas travel or have worked for a major tour operator, then it is likely you will fit the personality of our travel expert.

There is an excellent benefits package on offer including:Performance bonusOccasional overseas tripsPrivate health insuranceFree parkingKey Responsibilities:Act as a first point of contact for end of journey feedbackReview and analyse feedback from customers to drive service improvementsAdhere to the complaints process, ensure responses are to agreed timescalesRetention conversations for future opportunity of tripsProvide high quality administrative support to the Customer Experience TeamAnalyse overall customer service performance, to spot repeated patterns for improvementMinimum Requirements:Must have overseas travel experience or tour operator experienceGood working knowledge of Microsoft Office packagesExcellent communication skills with stakeholders at all levelsProven track record providing clear advice in both written and spoken EnglishExperience in complaint management highly advantageousAbout Express RecruitmentExpress Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates.We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.Note: This vacancy is being advertised on behalf of Express Recruitment Ltd.

The services advertised by Express Recruitment Ltd. are those of an Employment Agency.