Customer Service Level 2 Apprenticeship - Sheffield
Job overview
Level 2 Apprenticeship: 15 months | Full-time
We're looking for someone to join us across all service sites, starting in July 2025. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner Award and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.
To find out more, come along to our virtual open day, meet existing candidates and chat to Department Managers on Tuesday 15th April at 2pm. For the meeting links to this event, please contact [email protected]
Due to UK apprenticeship funding regulations you must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract.You must also not already have a qualification at a higher level within the same subject matter.
Interviews: 30th April
Main duties of the job
Reporting into your Work-based Mentor, you will learn how to:
- Provide exceptional customer service across different departments, both internally and externally.
- Communicate with our customers using different methods (phone, email, in-person).
- Learn and develop IT skills to help administer customer service tasks.
- Handle confidential information.
- Answer and manage telephone calls.
- Support administrative tasks, including scheduling appointments and assisting with daily operations.
- Engage with a range of professionals and service users to ensure high-quality service delivery.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected].Together, we’re building a workplace where everyone belongs.
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Person specification
Qualifications and training
Essential criteria- Minimum of 4 GCSEs at grade 8-3 (A*-D) or equivalent which must include Maths and English (other literacy and numeracy qualifications also accepted please enquire if your are unsure)
- ECDL/CLAIT or equivalent
- Formal typing/word processing qualification
Experience
Desirable criteria- Administrative work or voluntary experience
- Experience of dealing with the public on the telephone and/or face to face
- Experience of team working
Knowledge and skills
Essential criteria- Basic working knowledge of Microsoft Word, Excel and Outlook
- Able to carry out tasks accurately following instruction
- Able(or keen to learn how) to communicate effectively and sensitively with colleagues, service users and members of the public
- Basic computer skills i.e. able to use e-mail and internet to send and retrieve information
- Knowledge of other Microsoft packages e.g. Access, PowerPoint
- Knowledge of administrative working processes and procedures
- Knowledge of the Data Protection Act and Confidentiality
Personal Attributes
Essential criteria- Committed to completing the Customer Service Practitioner Level 2 Apprenticeship
- Willing to travel to meet the demands of the post
- Able to carry out the duties of the role, with reasonable adjustments where necessary
- Able to work to deadlines
- Able to work with limited supervision but seek advice when appropriate
Demonstrates Trust Values
Essential criteria- Trust Values - CARE