Sales Office Manager

About Our Client

Our Client is a global market leader within their respective industry, and support a wider & diverse customer based across the UK, Europe, Asia, Africa & the Americas.

This is a key role focused on managing Customer Service & Internal Sales functions, with key focus on improving efficiency and customer satisfaction

• Direct management of the Customer Service & Internal Sales function based in Leeds
• Ensure customer quotations are accurate and in line with customer needs and expectations
• Drive up-selling activity where suitable across customer orders, ensuring customers are aware of all product ranges available
• Ensure the team have all the product information, training and tools available to provide customers with most suitable options to their needs
• Ensure customer quotations are followed up and conversion rates and best managed & achieved
• Take ownership of any escalated customer issues with a view to resolve in a time sensitive manor with minimal impact to the customer
• Build customer loyalty through clear and transparent conversations, providing world class service during every interaction
• Provide support to Sales Managers as and when required
• Work closely with purchasing department to understand stock / product availability and customer demand
• Monitor, manage and improve customer satisfaction results

• Experience in a management or supervisor level role within internal sales or customer service, ideally within a supply chain or distribution focused business
• Experience working with Microsoft Dynamic 365 (desirable)
• Strong commercial acumen
• Customer focused approach
• Ability to build and develop strong stakeholder relationships internally
• Experience within the chemical industry (desirable)
• Excellent communication skills

What's on Offer

The role of Sales Office Manager will join a globally recognised group within the supply & distribution industry

The roles offers a salary of £45,000 to £50,000 plus excellent company benefits

Leeds based