Child Maintenance Service - Head of Service Applications and Maintenance

This is an exciting time to be joining CMS as we continue with our ambitious programme of service modernisation. As Head of Service, you will have a critical role alongside three colleagues in providing strategic leadership with accountability for all aspects service delivery, people plans and embedding significant change including digitalisation and demand deduction.

The successful candidate will be responsible for:

• Providing inspirational and resourceful leadership to a large team of up to 1,000 colleagues, across several locations through direct line management of Senior Operational Leaders (G7's), in a complex, fast paced operational environment to deliver a quality service. This will include workforce planning, resource deployment, capability plans and all aspect of performance management to meet service level requirements.
• Leading through a period of accelerated change for the organisation and have an influential role is shaping the strategic direction, communicated to colleagues through our CMS Story – enabling a digital transformation programme that delivers increased efficiency and service improvements and supporting the design and implementation of a new organisational model.
• Demonstrating visible leadership through a commitment to people engagement and driving cultural change by empowering others to develop, you will be expected to continue establishing a culture of continuous improvement through remote line management across multiple sites.
• Lead accountability for specific customer segments providing vision and reporting up to the CMS Executive Team, Director General and Minister i.e., Applications, Maintenance, Benefits and Telephony and Portfolios i.e., Quality.
• There may be a requirement to lead one of our Service Centres in a sponsorship role.
• As this role covers various locations across the UK, you will be expected to commit to frequent travel.