[ref. z10345400] Service Delivery Coordinator

A new role available working for a housing provider within the maintenance department.

30 hours per week available for six months.

You are responsible for the first point of contact from the customer dealing with day to day enquiries.

• To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the BCHG Repairs Hub.
• Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.
• To manage and co-ordinate the workload of employees and monitor outputs against performance and quality targets, ensuring compliance with work specifications and statutory duties.
• To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work, to schedule their workload efficiently and effectively.