[ref. v64998404] Patient Care Coordinator | Homerton Healthcare NHS Foundation Trust
Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for all receptionist and administrative areas within The Clifden Centre, The Ivy, John Scott Healthcare Centre and Leadenhall.
The Post holder should maintain a welcoming and pleasant environment for patients. They will ensure that all patient data is entered in a timely and accurate manner. This will include close liaison with the multidisciplinary team of Medical staff.
We are seeking a welcoming and organised Patient Care Coordinator to act as the first point of contact for our sexual health service users. This role involves delivering exceptional patient service, managing reception and clinical administration duties, and supporting patients throughout their visit.Key responsibilities include patient check-ins, appointment scheduling, and maintaining accurate records. Training will be provided to ensure you deliver a high standard of care and administrative support within our patient care coordination team.
- To remain polite, courteous and professional when dealing with aggressive, upset and hostile patients.
- To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
- When on reception, update pt. DNA’s and attend patients on Preview, Inform and EPR.
- To inform the general public on how to access care and refer other queries to relevant members of staff / departments.
- To enter all new patients’ full details accurately onto appropriate systems.
- To be responsible for maintaining accurate patients’ demographic detail and report any duplicate patient registrations to the HSHS Reception Administrator.
- Communicate effectively with the Nurse Coordinator to manage the number of patients attending during busy periods.
- To access the ‘stat’/security team as and when necessary, as required by the Trust guidelines.
- Provide patients with information relevant to their appointment e.g. preparations before attending for IUD or laser appointments.
- Be alert to the needs of vulnerable young people and adults, and fast-track patients for urgent assessment, e.g. those with learning difficulties, mental health problems, sex workers.
- To note any change in circumstances e.g. GP contact details and addresses are entered onto Preview, Inform or EPR. Check with the patient at every visit that all the above information is accurate.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
This advert closes on Sunday 24 Nov 2024