Receptionist (Care Navigator)

The ideal candidate will have excellent communication skills, a compassionate approach, and a commitment to delivering outstanding patient care.

• Patient Reception:
• Serve as the first point of contact for patients, ensuring a warm and professional welcome.
• Manage incoming phone calls and face-to-face inquiries, addressing questions and resolving concerns promptly.
• Appointment Scheduling:
• Handle appointment bookings, amendments, and cancellations via the practices clinical systems (Vision, Emis).
• Manage online appointment requests and support patients in navigating the digital booking system.
• Care Navigation:
• Assess patient needs and signpost to the appropriate clinician or healthcare service (e.g., GP, nurse, physiotherapy, pharmacy).
• Improve patient flow by ensuring that clinical resources are used effectively and that patients receive timely, appropriate care.
• Administrative Tasks:
• Process repeat prescriptions, patient registrations, and other essential documentation.
• Ensure patient records are updated accurately and maintain confidentiality at all times, in line with GDPR and NHS standards.
• Team Collaboration:
• Work closely with clinical and non-clinical staff to support efficient practice operations and deliver high-quality patient care.

• Previous experience in a reception, administration, or healthcare setting is desirable.
• Strong organizational skills, with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal abilities, with a patient-focused approach.
• Proficiency in using IT systems, with experience in healthcare software preferred.
• Ability to maintain confidentiality and adhere to GDPR regulations.

This role offers a rewarding opportunity to make a real difference to patient care, while working in a supportive, forward-thinking practice over time depending on practice needs and NHS requirements.