Medical Receptionist
NHS Jobs St Albans
Receive, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols. Ensure all communications are dealt with effectively and efficiently to include telephone calls, text messages, letters, prescription requests, faxes and any other means of communication.
Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication. Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.
Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication.
Ensure that the necessary information is received and recorded to provide safe patient care. When necessary, contact patients via telephone, letters, text messages or other appropriate means. Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.
Action prescription requests according to the Practice protocol. Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required. Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.
Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment. Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.
When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated. On rare occasions, clean spillages working within Practice health and safety guidance. Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.
Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication. Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.
Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication.
Ensure that the necessary information is received and recorded to provide safe patient care. When necessary, contact patients via telephone, letters, text messages or other appropriate means. Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.
Action prescription requests according to the Practice protocol. Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required. Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.
Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment. Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.
When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated. On rare occasions, clean spillages working within Practice health and safety guidance. Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.
Provide training for other members of staff, medical students and any other visitors as appropriate to the post. Undertake any other additional administrative duties appropriate to the post as requested by the Partners, the Practice Manager or the Deputy Practice Manager.
NHS JobsAmpthill, 19 mi from St Albans
sensitive and empathic in all situations; Capable of remaining calm, with consistent accuracy and concentration under pressure; Strong IT and administration skills; Enthusiastic with energy and drive; Reliable and dependable; Previous medical or healthcare...
Aspire Personnel LtdMilton Keynes, 27 mi from St Albans
Are you someone who can work well within a busy team and also on your own? Do you have experience of an office-based environment? Do you have a good command of the English language? Are you comfortable working with a Windows-based computer system...
NHS JobsRedhill (Surrey), 36 mi from St Albans
1. Open premises; prepare to receive patients at the published opening time. This includes restoring telephone services and turning on computers in appropriate room 2. Deal with telephone and face to face requests for appointments, home visits,...