Clinical Systems Helpdesk Officer
NHS Jobs Welwyn Garden City
The post holder will be expected to: Provide first line support to users through problem solving and training which enables users to use the system effectively. Contacts will include those within Hertfordshire Community NHS Trust at all levels, third party suppliers and governmental departments.
The majority of this support is via the telephone Convey highly complex and complicated IT processes in a non-technical way to facilitate understanding. This may involve overcoming barriers to understanding such as explaining processes or functionality of systems in such a way that users understand the need to act accordingly.
Providing sensitive and confidential information in relation to patients and their health records including demographic and clinical data. Establishing and maintaining good relationships at all levels. The post holder will be expected to have the following: Good general level of education SystmOne Experience is essential Diploma level qualification plus relevant experience in application computer systems and relevant legislation.
Computer usage qualification such as ECDL, or equivalent experience Knowledge of databases in general Advanced level usage of Microsoft Office Suite especially Word and Excel Use of Data Warehouses, e.g. Microsoft tools Office administration & collation of manual data Knowledge of Data Protection Act/Freedom of Information Act Worked in Telephone Support for one year and to have good customer facing skills Worked in Database Administration Helpdesk experience Understand data quality issues and monitor and update on an on-going basis.
The majority of this support is via the telephone Convey highly complex and complicated IT processes in a non-technical way to facilitate understanding. This may involve overcoming barriers to understanding such as explaining processes or functionality of systems in such a way that users understand the need to act accordingly.
Providing sensitive and confidential information in relation to patients and their health records including demographic and clinical data. Establishing and maintaining good relationships at all levels. The post holder will be expected to have the following: Good general level of education SystmOne Experience is essential Diploma level qualification plus relevant experience in application computer systems and relevant legislation.
Computer usage qualification such as ECDL, or equivalent experience Knowledge of databases in general Advanced level usage of Microsoft Office Suite especially Word and Excel Use of Data Warehouses, e.g. Microsoft tools Office administration & collation of manual data Knowledge of Data Protection Act/Freedom of Information Act Worked in Telephone Support for one year and to have good customer facing skills Worked in Database Administration Helpdesk experience Understand data quality issues and monitor and update on an on-going basis.
Knowledge of how operational systems are used to support patient care and to generate management information>
Hertfordshire Community NHS TrustWelwyn Garden City
This is an exciting opportunity to join the Clinical Systems Support Team in Hertfordshire Community Trust. You will be part of our Clinical Systems Helpdesk Team providing first line support to clinical staff for our main EPR System (SytmOne...
PertempsLondon, 21 mi from Welwyn Garden City
Technical Helpdesk Advisor
Industry-Plumbing and Heating
£31,000-£38,000
Location - West Drayton
This role is for the day shift (7am - 7pm)
5 days on one week then 2 days the week after
Excellent opportunity for an individual that has strong...
NHS JobsLuton, 12 mi from Welwyn Garden City
The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative. The applicant will need to be enthusiastic and adaptable within the Helpdesk...