Telecare Team Leader (Permanent Night duty) - Grade G
Ben Recruitment Ltd Derby
Telecare Team Leader (Permanent Night duty) - Grade G
Description
We are seeking a dedicated and experienced Telecare Team Leader for our Permanent Night Duty role, classified as Grade G. This leadership position requires an individual who is passionate about delivering high-quality care and support to our clients during nighttime hours.As the Telecare Team Leader, you will oversee a team providing essential services, ensuring that all telecare operations run smoothly and effectively while maintaining the highest standards of service delivery. Your role will involve supervising staff, coordinating activities, and being the main point of contact for telecare support.
You will be responsible for safeguarding vulnerable clients by responding promptly to emergencies and ensuring that all calls are managed with utmost care and professionalism. Additionally, you will implement training programs to develop staff skills, improve response times, and enhance service quality.
We value innovation and effectiveness in our operations, and your leadership will be crucial in achieving our mission to improve lives through responsive telecare solutions. If you are ready to lead a dedicated team and make a meaningful impact during the night shift, we welcome your application.
ResponsibilitiesSupervise and support the telecare team during night shifts.
Ensure timely and effective response to all telecare calls and emergencies.
Implement training programs for staff to enhance service delivery and skills.
Monitor and evaluate team performance, providing constructive feedback.
Maintain accurate records of service delivery and incidents.
Develop and implement operational protocols to improve efficiency.
Liaise with external agencies and stakeholders to ensure seamless service provision.
RequirementsProven experience in a leadership role within a care or telecare setting.
Strong understanding of telecare services and emergency response protocols.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and manage crisis situations.
Experience in staff training and development.
Strong organisational skills and attention to detail.
Flexibility to work night shifts and adapt to changing demands.
Hours Per Week: 37.00
Start Time: 09:00End Time: 17:00
Pay Per Hour: £15.98
Location: Liverpool, Merseyside
Should you wish to apply for this job opportunity, please, send an up to date CV.
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