Senior Service Delivery Manager
Salary:- £70-80k + Benefits
Location:- London area – Hybrid working 3 days office/3 days home
Environment: - Service Delivery Manager, Senior SDM, SLA’s KPI’s, Service Improvement, Client Campus, BAU, Reporting, Customer Engagement, Service Measurement, Reporting, Datacentre, BA, Networking, Managed Services.Senior Service Delivery Manager – London
Salary:- £70-80k + Benefits
Location:- London area – Hybrid working 3 days office/3 days home
Environment: - Service Delivery Manager, Senior SDM, SLA’s KPI’s, Service Improvement, Client Campus, BAU, Reporting, Customer Engagement, Service Measurement, Reporting, Datacentre, BA, Networking, Managed Services.A leading independent technology partner and global integrator is seeking a Service Delivery Manager SDM to oversee support services on a key client campus. This role involves managing operations, ensuring client satisfaction, driving service improvements, and maximizing efficiency and profitability.
Role Overview
The Service Delivery Manager will act as the primary point of contact for the client, taking responsibility for operational and financial performance, team leadership, and continuous improvement of services.
Key Responsibilities- Serve as the main interface between the organization and the client for operational and financial matters.
- Oversee financial and operational performance of contracts, including monthly reporting and analysis.
- Monitor and report on SLA achievements and site activity.
- Ensure appropriate resource levels and alignment to service requirements.
- Coordinate and lead internal and client meetings.
- Review and update processes and procedures to enhance quality, efficiency, and service delivery.
- Lead and develop the on-site team, managing performance appraisals, HR responsibilities, and team motivation.
- Act as a mentor to the team, fostering growth and development.
- Manage the supply chain to ensure timely delivery of services.
- Strong background in Telecommunications Infrastructure Datacentre and Cabling.
- Proven experience in BAU Support within Office/Data Centre Environments.
- Supervisory or management experience in relevant settings.
- Familiarity with ITIL frameworks and service measurement.
- Expertise in financial and operational reporting with strong analytical skills.
- Demonstrated ability to motivate and develop teams.
- Experience meeting and managing contractual service requirements.
- Certifications in ITIL, Prince 2, or BICSI.
Why Apply
This role offers an exciting opportunity to join a growing and innovative organization known for delivering exceptional connectivity solutions. The company fosters a supportive, inclusive, and challenging environment, with a strong focus on equality, diversity, and employee development.
@mecscomms: uniting opportunity with ambition in Telecoms Media Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk