Quality Support Officer
We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.We encourage all applicants to share their equality information with us.
Job overview
The Family Nurse Partnership Programme (FNP) is a national evidence-based programme that aims to improve the health and social outcomes for young expectant mothers and their babies from early pregnancy until their child is between 12-24 months old.The programme must be delivered in accordance with the license which requires replication of core model elements with a high regard for quality.
The post-holder will have a pivotal contribution to make in supporting the quality of the programme. The quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme.The oversight of Family Nurse data collection, collation, input and analysis through quality checking of data in Turas, the Family Nurse Partnership Information System, is a critical element of this role. The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.
Main duties of the job
The post-holder will have oversight of the team's data, working with the supervisor to ensure it is up to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparing meeting agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes.This data will be shared with senior managers, commissioners, boards and The National Unit. Therefore, accuracy and timeliness of data inputting is essential as well as competence with business systems and software packages.
Please see job description for further information.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The post-holder will have a pivotal contribution to make in supporting the quality of the programme.Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme. The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role.
The role supports the supervisor and team in analysis of data to inform clinical practice and to demonstrate how the programme is being delivered at individual nurse and team level to support programme delivery.
The post-holder will have oversight of the team’s data, working with the supervisor to ensure it is up to date and that reports are compiled for the advisory board, annual review and other relevant strategic forums, as required. Preparation for board meetings includes preparing
meeting agendas, sending invites to board members, arranging meeting venues or co-ordinating virtual meetings and taking and distributing minutes. This data will be shared with senior managers, commissioners, boards and The National Unit. Therefore, accuracy and timeliness of data inputting is essential as well as competence with business systems and
software packages.Other elements of the role include office management to ensure the smooth running of the office which includes, managing provision of FNP materials and resources, liaison with clients and a wide range of FNP stakeholders.
The post-holder will participate in FNP team meetings and training as per FNP licence and core model elements requirements and as agreed with the supervisor. To carry out this role effectively, the role holder should expect to work closely with members of the FNP team to facilitate effective co-working.
This is a demanding role requiring high levels
of administrative and communication skills and the ability to work proactively as part of a team.The role is to some degree client and stakeholder facing, requiring a high level of interpersonal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, highly complex and confidential information.
The role requires the post-holder to often work alone so will frequently be taking calls from many different stakeholders. This requires a high-level capacity to communicate, manage sensitive, confidential information safely and to know when and how to liaise with the FNP team out in the field.
The post holder requires a capacity to understand the therapeutic nature of FNP work and the level of risk the team can ‘hold’.
PRINCIPLE RESPONSIBILITIES- To provide comprehensive, high level data, administrative and clerical support to the FNP team to a high level of quality.
- To offer the family nurses practical assistance in preparing for visits, for example by printing and organising materials and resources, assembling equipment and kit for visits and activities. This includes physical and virtual resources.
- To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for family nurses.
- To develop a good understanding of the importance of the clinical and performance review requirements of the FNP Information System (Turas) and the local clinical recording systems.
- To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively.
- To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required.
- To take a lead role in team data, role modelling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice.
- To quality check data in Turas at regular intervals feeding back to the supervisor and team.
- To prepare and summarise data in preparation for standardised reports.
Further core responsibilities are outlined within the job description
Person specification
Knowledge and qualifications
Essential criteria- NVQ Level 3 or Equivalent
- Maths and English GCSE or equivalent GCSE level A-C (4-9)
- Evidence of continuous professional development
- ECDL and/or advanced keyboard skills
- A recognised secretarial qualification or minimum of 3 years’ experience
- Some understanding of the Family Nurse Partnership programme
- Children’s health or social care knowledge
- Shorthand qualification
Experience
Essential criteria- Working in an office environment
- Proficient in using Word, Excel databases/systems
- Internet proficient
- E-mail proficient
- Clinical data inputting
- Powerpoint/Publisher
- Creating tables/graphs to illustrate data
skills and competencies (demonstrable abilities))
Essential criteria- Report writing skills
- Proficient keyboard skills and pays attention to detail
- High level of written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness
- Ability to manage, learn and adapt to clinical systems
- Time management skills and ability to prioritise effectively to meet timescales with minimum supervision
- Ability to problem solve
- Be able to work on own initiative
- Excellent team working skills
- Ability to deal with highly confidential client/staff information
Attributes
Essential criteria- Non judgemental
- Calm manner and a positive, supportive approach
- Warmth and flexibility
- Aligned to the values and principles of FNP
- Smart professional appearance
- Positive and respectful view of young parents
Values
Essential criteria- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form.The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.