[ref. g06667002] Degree Apprentice Service Delivery Analyst 2025
Degree Apprentice Service Delivery Analyst 2025
Locations: Birmingham, Manchester, London, WokingIntakes: September 2025
Salary: £20,000
DEGREE APPRENTICESHIP
The degree apprenticeship with Sheffield Hallam University is a 3-year course in which you will study part time alongside your full-time role. You will cover many modules such as Financial Management, Marketing, leadership & change management, business project management and Big Data Analytics.The degree includes a final stage project in conjunction with Capgemini’s business.
YOUR ROLE
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our clients conduct their day-to-day business.You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation and continuous service improvement.
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.
This is a hybrid role, with an expectation to work from your base location up to two to three days per week. Additional travel to client sites may be required, depending on project needs.
YOUR PROFILE
To be eligible, you need:
- 7 GCSEs including Maths and English grades 4-9
Plus, one of the following:
- 3 A*-C at A-level (NOTE: AS Levels are not included)
- Completed Advanced Apprenticeship
- BTEC (Pass, Pass, Distinction minimum)
YOUR SECURITY CLEARANCE
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
GET THE FUTURE YOU WANT
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.
By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs.
So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
WHY CAPGEMINI IS UNIQUE
Build experiences with challenge and impact
We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better.With our assignment-based organisation flexibility is intrinsic to our way of working, enabling our people to gain varied experiences to progress their careers.
Bring your whole self to work in an inclusive environment
At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments and networks where you can bring you whole self to work.Capgemini employees live the company’s values, including boldness, fun and modesty. Our customers really like this as it is embodied in the people we put forward onto our engagements.
Benefit from learning for life
As one of our 300+ community of apprentices you will have access to a vast support network, from buddies to mentors and our Early and Emerging Talent Programme team will provide you with pastoral and training support alongside a structure to accelerate your career in Capgemini.Additionally, we offer, professional development, accelerated career progression and an environment that encourages entrepreneurial spirit. Capgemini’s unique and innovative Learning and Development offering allows individuals to benefit from learning for life.
Development is supported by our digital learning platform and our ‘Learning for all’ mindset.
COMPANY BENEFITS- Company Laptop
- Access to Nudge (Financial education)
- Virtual GP Access
- Employee Assistance Programme (24-hour helpline)
- Season Ticket Loan
- 25 days entitlement to paid annual leave
- Free Access to Thrive (wellbeing app)
- Employee Discount scheme
- Eyecare Vouchers
- American Express card (if required)
- Company Shares scheme
- “MyBenefits” package
ABOUT CAPGEMINI
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Get the Future You Want | www.capgemini.com