Customer Service Administrator

About Our Client

Our client is a global based entity with the law & legal sector with offices across the UK and they are looking to recruit a Customer Service Administrator to join their Leeds office on a 12 month FTC basis. This has the opportunity to be extended or go perm!

Job Description

As a Customer Service Administrator you will:

• Handling incoming calls & emails for clients
• Processing checks and on boarding new clients, i.e. conflict check requests, anti-money laundering.
• Provide assistance in responding to enquiries and ensuring that the conflicts database is well maintained.
• Corresponding with lawyers, of all levels, via telephone and email to obtain information.
• Liaising with internal teams to better assist the customer/client.

The Successful Applicant

To be successful in this role:

• Exceptional attention to detail and are able to understand the importance of the work you are doing, therefore demonstrating a level of maturity in taking responsibility for the work you undertake. You must have a good level of Maths and English, undergraduate/further education would be desirable.
• Previous experience within a customer service environment is essential.
• A good working knowledge of MS Outlook and Excel is necessary.
• Ability to work from your own initiative and have an awareness of confidential/personal issues.
• Strong communications skills both verbal and written.
• Can commit to a 12 month FTC.

Offer of employment will be subject to a successful credit & reference check.

What's on Offer

In return, our client can offer:

• Immediate start
• 12 month FTC with the possibility of going perm
• Competitive salary
• City Centre office
• Hybrid working after training